Refund policy

Returns & Refunds Policy — Flourish Société

Last updated: 24th August 2026

At Flourish Société, every crown is handmade and one-of-one, which means our returns approach is a little different from a standard retailer. Please read below so you know exactly what to expect before you order.

1. Our Approach

Because each flower crown in our weekly drop is a unique, individually handmade piece, we generally do not offer change-of-mind returns or exchanges. Once a piece is sold, it's gone, there is no identical replacement to send you, and no re-stockable inventory to exchange it for. We factor this into how we describe and photograph every piece before it goes live, so you know exactly what you're getting before you buy.

This does not affect your rights under the Australian Consumer Law (ACL) - see Section 2 below, which always applies regardless of anything else in this policy.

2. Faulty, Damaged, or Not-as-Described Items

Under the Australian Consumer Law, you are entitled to a repair, replacement, or refund if an item:

arrives damaged or faulty,
is significantly different from how it was described or photographed on our website, or
does not do what it's meant to do.

If this happens, please contact us at janey@flourishsociete.com within 7 days of delivery, with:

Your order number,
A clear photo or short video of the fault/damage, and
A brief description of the issue.

We'll assess every case individually and offer a repair, replacement (where possible), or refund in line with your legal rights. Because our pieces are one-of-one, a like-for-like replacement may not always be possible. In that case, we'll offer a refund or store credit toward a future drop.

3. Change of Mind

As each drop piece is unique and sold as-is, we're unable to offer change-of-mind returns or exchanges on standard drop pieces. We'd encourage you to review the photos, size guide, and care details carefully before purchasing, and reach out to us at janey@flourishsociete.com before ordering if you have any questions about a specific piece.

4. "Recreate This" Custom Orders

Custom orders placed through our "Recreate This Look" option are made to order, using your chosen inspiration piece as a guide.

Because wholesale floral stock changes with each batch, custom pieces are created to be inspired by, not an identical match to, the original photographed piece. Small variations in exact stems, shade, or placement are expected and are not considered faults.
As these pieces are made specifically for you, custom orders are not eligible for change-of-mind returns or cancellation once production has begun.
Faulty or significantly-not-as-described custom pieces remain covered under Section 2 (Australian Consumer Law).
If you'd like to cancel a custom order before production has started, contact us as soon as possible at janey@flourishsociete.com — we'll do our best to accommodate this, but cannot guarantee it once materials have been sourced or work has begun.

5. How to Request a Return or Report an Issue

Email janey@flourishsociete.com within 7 days of delivery.
Include your order number, photos/video of the issue, and a brief description.
We'll respond within 2 business days with next steps.
If a return is required, we'll provide instructions — please do not send items back without confirming with us first.

6. Refunds

Approved refunds are processed back to your original payment method within 5–10 business days of approval. You'll receive an email confirmation once your refund has been issued. Original shipping costs are non-refundable unless the return is due to our error or a fault covered under the ACL.

7. Care & Handling

Our crowns are made from premium artificial florals and are designed to be reused and enjoyed well beyond a single event. Damage caused by improper storage, washing, or general wear after delivery is not considered a fault and is not eligible for return. See our Care Guide for tips on keeping your crown looking its best.