Shipping policy

Shipping Policy — Flourish Société

Last updated: 24th August 2026

1. Where We Ship

We currently ship within Australia only. International shipping is not yet available, but we hope to introduce it in the future — follow us on Instagram or subscribe to our mailing list for updates.

2. Shipping Costs & Free Shipping

Standard shipping is a flat rate of $14 AUD for orders anywhere in Australia.
Express shipping is also available at the flat rate of $20 AUD.
Orders totalling $170 AUD or more qualify for free standard shipping, automatically applied at checkout.
Shipping costs are calculated and displayed at checkout before you complete your purchase.
We use Australia Post to ship our products. For estimated shipping times, please check the Australia Post website.

3. Dispatch Times

Because our pieces are released via weekly drops and custom orders, dispatch timing depends on when your order is placed.

Ready to Ship Drop Orders:

Orders placed before 3:00pm on drop day are packed and dispatched that same afternoon.
Orders placed after 3:00pm on drop day, or on any other day of the week, are dispatched the next business day.
Dispatch occurs Monday–Friday, excluding Victorian and national public holidays. Orders placed on a weekend or public holiday will be dispatched on the next available business day.
During exceptionally high-demand periods (such as the lead-up to Melbourne Cup), dispatch may occasionally take slightly longer than usual, we'll always communicate any delays via email or our Instagram if this happens.
Once the item has been dispatched, you will receive tracking information via email.

"Recreate This" & Custom Orders:

Orders may take 5-10 business days to hand make.
When you place your "Recreate This" or Custom order, we will advise you of the estimated production time and dispatch date.
Once the item has been dispatched, you will receive tracking information via email.

4. Delivery Times

Once dispatched, estimated delivery times are approximately:

Destination	Estimated Delivery
Victoria (metro)	1–3 business days
Victoria (regional)	2–5 business days
NSW, SA, ACT, TAS	2–6 business days
QLD, WA, NT	3–8 business days

These are estimates provided by our courier and are not guaranteed. Delivery times may be affected by weather, peak periods (e.g. Melbourne Cup Carnival, Christmas), or courier network delays outside our control. Once the item has been dispatched, you will receive tracking information via email.

5. Order Cut-off for Event Delivery

If you're ordering for a specific event (such as Melbourne Cup Day), we recommend ordering well ahead of time. We'll publish a clear order-by date ahead of major events on our homepage and social channels to help guarantee your piece arrives in time. Orders placed after this date are not guaranteed to arrive before the event, though we'll always do our best.

6. Tracking

You'll receive a shipping confirmation email with a tracking number once your order is dispatched. Please allow up to 24 hours for tracking information to update after dispatch.

7. Address Accuracy

Please double-check your shipping address at checkout. We are not responsible for orders delayed or lost due to an incorrect or incomplete address provided by the customer. If you notice an error after ordering, contact us at janey@flourishsociete.com as soon as possible — we can only amend the address if the order hasn't already been dispatched.

As we use Australia Post for all deliveries, you have the option for Authority to Leave in a safe place, to collect the item at the Post Office if you are not home, to send to a PO Box or Parcel Locker to ensure your delivery is kept secure until you collect.

8. Lost or Delayed Parcels

If your order hasn't arrived within the estimated delivery window, please check your tracking link first. If tracking shows no movement for more than 3 business days, or your parcel is marked delivered but hasn't arrived, contact us at janey@flourishsociete.com with your order number and we'll investigate with our delivery supplier on your behalf.

9. Packaging

Every order is carefully packed to protect your crown or arrangement in transit. If your item arrives damaged, please refer to our Returns & Refunds Policy for next steps.